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Privacy Policy

Last Updated: September 7, 2026

At Subham Tea (accessible via subhamtea.com), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, and your rights regarding your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect information directly from you when you interact with our store, as well as automatically through your device.

  • Personal Identification Information: Name, email address, phone number, billing address, and shipping address provided when creating an account or completing a purchase.

  • Order & Transaction Details: Items purchased, order value, delivery instructions, and purchase history.

  • Payment Information: Payment card details, UPI IDs, or net banking credentials. Note: We do not store full payment card numbers or banking passwords. Transactions are securely handled by certified, third-party payment gateways.

  • Technical & Usage Data: IP address, browser type, operating system, pages viewed, referring URLs, time spent on the site, and interaction data collected via cookies and tracking pixels.

2. How We Use Your Information

We use the collected information for the following operational and commercial purposes:

  • Order Processing & Fulfillment: To process transactions, pack your tea orders, coordinate shipping, and send order confirmations and tracking updates.

  • Customer Support: To respond to inquiries, handle returns/refunds, and resolve service issues.

  • Store Optimization: To analyze store traffic, troubleshoot errors, and enhance user experience and site navigation.

  • Marketing & Promotions: With your consent, to send newsletters, seasonal discounts, and promotional offers. You can opt out at any time via the unsubscribe link in our emails.

  • Fraud Prevention & Compliance: To detect unauthorized transactions, prevent fraud, and comply with applicable legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers who help us operate our store:

  • Logistics & Delivery Partners: Courier and postal services to deliver tea packages to your shipping address.

  • Payment Processors: Third-party payment gateways (e.g., Razorpay, Stripe, PayU) to authorize and settle transactions securely.

  • IT & Hosting Services: Cloud hosting providers, website platforms, and email delivery services.

  • Legal Authorities: When required by law, subpoena, or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

Subham Tea uses cookies, web beacons, and similar technologies to:

  • Maintain active cart contents while you browse.

  • Remember login preferences and display settings.

  • Collect aggregated analytics to understand customer traffic patterns.

You can instruct your browser to refuse all cookies or notify you when a cookie is sent. Disabling cookies may affect the functionality of certain checkout or account features.

5. Data Security

We implement industry-standard technical and organizational security measures, including SSL (Secure Sockets Layer) encryption, to safeguard personal data during transmission and storage. While we take commercially reasonable steps to protect your details, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request updates or corrections to inaccurate information.

  • Deletion: Request deletion of your account and associated personal data, subject to legal and bookkeeping retention requirements.

  • Opt-Out: Unsubscribe from promotional emails or modify cookie preferences.

To exercise any of these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external sites (such as social media pages or review platforms). We are not responsible for the privacy practices or content of external websites. We encourage reviewing the privacy policies of any site you visit.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any revisions will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For questions, feedback, or requests regarding this Privacy Policy:

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