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Return, Refund & Cancellation Policy for Subham Tea

Last Updated: September 7, 2026

At Subham Tea (subhamtea.com), we take immense pride in the freshness, quality, and packaging of our loose-leaf teas, specialty blends, and tea products. Because tea is a consumable food beverage item, we follow a strict return and refund policy to ensure the hygiene and safety of all our customers.

Please read this policy carefully before placing an order.

1. Order Cancellation Policy

  • Cancellation Before Dispatch: You may request to cancel your order at any time before it has been packed and handed over to our courier partner.

  • To cancel, please email us immediately at support@subhamtea.com or message our customer care via WhatsApp with your Order ID.

    • If the cancellation request is received prior to dispatch, a 100% full refund will be initiated back to your original payment method within 24 to 48 business hours.

  • Cancellation After Dispatch: Once an order has been dispatched and an Air Waybill (AWB) tracking number has been generated, it cannot be cancelled.

  • If you no longer want the package, you may refuse delivery upon arrival. Once the returned parcel reaches our facility, we will process a refund minus the actual forward and return shipping charges incurred.

2. Returns & Replacements

Due to the perishable nature of food and beverage products, we do not accept routine returns once a package has been opened or unsealed, except under specific circumstances outlined below.

Eligible Circumstances for Return/Replacement:

  • Damaged in Transit: The packaging or seal was torn, crushed, or ruptured during delivery, leading to contamination or spillage.

  • Wrong Product Delivered: You received a blend, grade, or pack size different from what you ordered.

  • Quality / Defect Concerns: Any manufacturing defect, presence of foreign particles, or package seal tampering prior to your opening.

  • Missing Items: Items listed on your invoice were missing from the delivered carton.

Ineligible Circumstances:

  • Products with broken safety seals or packages that have been consumed/used.

  • Orders where the customer made an error during checkout (e.g., selected the wrong tea variant or entered an incorrect shipping address).

  • Subjective taste preference (e.g., disliking the aroma, bitterness level, or astringency profile of an authentic orthodox or CTC blend).

  • Perishable items purchased during clearance or flash sales explicitly marked as "Non-Returnable."

3. Claim Reporting Window & Process

To be eligible for a replacement or refund, any issue must be reported within 48 hours of delivery:

  • Submit Evidence: Send an email to support@subhamtea.com with the subject line Order Issue - [Your Order ID].

  • Attach Documentation: Include clear photos and/or a short unboxing video showing:

  • The outer shipping carton with the shipping label intact.

  • The inner packet showing the seal, batch number, or defect/damage.

  • Review & Verification: Our quality assurance team will inspect the details within 24 to 48 business hours.

  • Resolution: Upon verification, we will either dispatch a free replacement immediately at no extra cost or initiate a full/partial refund.

4. Reverse Pickup & Returns Transit

  • If our team requests the return of the affected product for internal laboratory or batch quality inspection, we will arrange a reverse pickup through our logistics partner at our expense.

  • If reverse pickup is unavailable in your PIN code area, we will request you to ship the item via a standard registered courier service, and we will reimburse reasonable courier costs upon receipt of the postal receipt.

5. Refund Method & Processing Timelines

  • Once an authorized refund is approved:

  • Payment Methods:

  1. UPI / Net Banking:

        Refund Channel:- Directly to source bank account

        Estimated Processing Time:- 3 – 5 business days.​

   2. Credit / Debit Cards:

        Refund Channel:-  Reversal to issuing bank card

        Estimated Processing Time:- 5 – 7 business days.​

   3. Cash on Delivery (COD):

        Refund Channel:- NEFT / IMPS transfer to customer's bank account

        Estimated Processing Time:- 3 – 5 business days after bank details provided.

   4. Store Credit / Wallet:

       Refund Channel:- Subham Tea gift coupon code

       Estimated Processing Time:- Instant (within 24 hours)

Note: The actual reflection of funds in your account statement depends on your bank’s internal settlement cycle.

6. Wholesale & Bulk Order Policy

  • Wholesale consignments, custom blends, or B2B commercial dispatches are subject to the commercial invoice terms:

  • Wholesale bulk tea sacks and chest packaging cannot be returned once delivered and signed for, except for verifiable transit damage noted on the carrier’s consignment note (POD).

  • Quality discrepancies must be communicated within 3 business days accompanied by certified batch samples.

7. Customer Support & Dispute Resolution

  • For any disputes, return requests, or clarification regarding this policy, please reach out to our grievance team:

    • Brand Name: Subham Tea

    • Website: subhamtea.com

    • Email: subhamtea@rediffmail.com 

    • Customer Support Phone: +91 9861242463

    • Fulfillment & Grievance Address: Iswarpur, Kendrapada, Odisha , 754211

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