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Shipping & Delivery Policy 

Last Updated: September 7, 2026

Thank you for shopping at Subham Tea subhamtea.com. We take great care in packaging our tea blends to ensure they reach you fresh, aromatic, and intact.

This Shipping Policy outlines the delivery timelines, shipping charges, tracking procedures, and handling practices for all orders placed through our website.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1 to 2 business days (Monday through Saturday, excluding national and gazetted holidays).

  • High-Volume Periods: During peak seasons, festive sales, or special promotions, processing may take up to 3 business days.

  • Order Cut-Off Time: Orders placed after 4:00 PM IST will begin processing the following business day.

  • Once your package has been handed over to the courier partner, you will receive an email and/or SMS confirmation containing your tracking number.

2. Shipping Rates & Delivery Estimates

We partner with reliable logistics services (such as Delhivery, Blue Dart, DTDC, and India Post Speed Post) to deliver across India. Shipping fees are calculated at checkout based on order value, weight, and destination PIN code.

Delivery Option-Estimated Delivery-TimeShipping Cost:

Standard Domestic Delivery: 

  • 3 – 7 business days.

  • Flat rate (e.g., ₹50) / Free on orders above ₹499.

Express Delivery:

  • 2 – 4 business days.

  • Calculated at checkout.

Wholesale / Bulk Orders: 

  • 5 – 10 business days.

  • Quoted based on cargo weight & transport mode.

Note: Delivery times are estimates and start from the date of dispatch, not the order date. Remote locations and North-East regions may require an additional 2–3 business days.

3. Order Tracking

  • Once dispatched, a shipping confirmation email and SMS containing your Air Waybill (AWB) number and tracking link will be sent to your registered contact details.

  • You can also track your package directly through the tracking page on our website or on the courier partner's portal.

  • Please allow 12 to 24 hours for tracking information to update on the carrier’s system after dispatch.

4. Packaging & Freshness Guarantee

Tea is sensitive to moisture, heat, and odors. To ensure maximum freshness:

  • All loose-leaf teas and tea bags are sealed in airtight, food-grade pouches before being boxed.

  • Bulk wholesale shipments are double-wrapped and packed in heavy-duty corrugated cartons to prevent damage during transit.

5. Delivery Address & Failed Attempts

  • Accurate Details: Please ensure your shipping address, landmark, PIN code, and contact phone number are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

  • Delivery Attempts: Our courier partners typically make up to 3 attempts to deliver your package. If the recipient is unavailable, unreachable, or refuses the shipment, the package will be returned to our fulfillment center (RTO).

  • RTO Re-shipment: Re-dispatching an RTO parcel may incur an additional delivery charge payable by the customer.

6. Damaged, Tampered, or Missing Items

  1. We take utmost care in packing your orders, but if an issue occurs in transit:

  2. Tampered Outer Packaging: If the package appears visibly opened, crushed, or tampered with upon delivery, please refuse to accept it from the courier executive or write "Received Damaged" on the delivery sheet.

  3. Damaged Inner Contents: If you open the parcel and find broken packaging, spillage, or missing items, notify us within 48 hours of delivery.

  4. Evidence Required: Email photos or a brief unboxing video of the outer box, shipping label, and damaged contents to support@subhamtea.com.

  5. We will investigate the issue and arrange a free replacement or store credit promptly.

7. Cash on Delivery (COD) Policy (Optional)

  • COD may be available for selected PIN codes up to a maximum order value(e.g., ₹2,000).

  • A nominal COD handling fee (e.g., ₹40) may apply at checkout.

  • Please have the exact amount ready upon delivery, as courier delivery personnel may not always carry change.

8. International Shipping

Currently, Subham Tea ships primarily within India. If you require bulk wholesale export or overseas retail delivery, please contact our team directly at subhamtea@rediffmail.com for custom international freight quotes and customs compliance details.

9. Contact Us

If you have questions about your delivery or need assistance tracking a shipment:

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